My buddy Mike has a good review of BlinkSale. Its a typical example of how company's screw up customer service -- which happens -- and is, statistically, a damn near certainty if your company is of any size and volume. Just do the math -- if you do enough transactions, you're going to screw things up. The sad thing is that even being, ostensibly, a web company, they're apparently not monitoring the blogosphere -- or will they? He only posted this a little while ago. It'll be interesting to see if they ever comment on his blog.